STEP 1: SELECT GEAR
a. Select the gear you want from our website, and email us a list at email@example.com
b. If you have any queries, call +64 (0)9 37181027 and speak to one of our gear specialists.
STEP 2: NEW CLIENT & PAYMENT SET UP
a. We need to set you up as a new client. Please fill in this New Client Form.
b. Next we need your credit card authorisation for invoice payment or excess payment, in the event of a claim.
STEP 3: COLLECT YOUR GEAR, or ARRANGE DELIVERY
a. When you order your gear, please let us know your required pick up and return times from Kingsize.
b. If you need delivery, we can arrange that anywhere around Auckland, through New Zealand, or overseas.
c. Please be accurate with your timings; we need to ensure there is enough time between rentals to test and pack your gear.
STEP 4: NEED HELP OR PRODUCTION ASSISTANCE?
a. Do you need technical support before or during your shoot? Call or email us. We can also arrange time for you to test or get some training with the gear prior to your shoot.
b. We can help you book crew, find props, or other production steps.
STEP 5: WRAPPING UP
a. Please ensure all gear is returned, tested, cleaned, packed and complete. We will charge extra days for any items returned late, such as memory cards.
b. If there are any billing details still to be supplied to us, please ensure you have passed these on. We do not allow 3rd party bookings without a formal purchase order from that company. Until that time you will be liable for full payment of any equipment taken by you, even if you are requesting 3rd party billing.