NEW CLIENT FAQ
> FAQ
Clear answers to common questions.
If you don’t see what you need, call or email us.
Booking and timing
How do I get started?
Check How It Works, then send us your plan or gear list.
New clients will need to complete a quick setup form.
What is a day rate?
Gear is charged per day, based on collection and return.
Collection can be at any time during the day.
Return is the next morning by 8am.
Late returns incur additional charges.
Do you offer half days?
Half days apply to studios only.
All equipment is charged at full day rates.
What are your opening hours?
8am – 6pm Monday to Friday
8am – 6pm Saturday
Sunday by appointment (studios open, gear room closed)
Booking confirmation and changes
When is my booking confirmed?
A booking is considered confirmed once we receive approval, a PO, or clear confirmation with agreed dates.
What happens if I cancel?
Confirmed bookings may incur a cancellation fee.
Short notice cancellations may be charged up to 50%.
Gear responsibility
What happens if gear is lost or damaged?
You are responsible for all equipment during the hire period.
Costs may include:
• repair
• replacement
• insurance excess
Insurance is included in our day rates, with an excess applying.
See our Insurance page for full details.
What should I check when collecting gear?
• check your list against packed gear
• confirm everything is present
• test if unsure
Once collected, responsibility sits with you.
What should I do when returning gear?
• ensure gear is clean
• ensure it is working
• pack safely
Missing or late items will be charged accordingly.
Studios
What are my responsibilities in the studio?
Studios must be returned in the condition they were found.
This includes:
• basic cleaning
• removing rubbish
• resetting furniture and equipment
We can assist with cleaning for a fee if required.
Setup and support
Can Kingsize set up lighting and equipment for us?
Yes.
We regularly prepare full setups in advance of shoots.
This is a separate, chargeable service and must be booked ahead of time.
Can I request setup on the day?
Sometimes, but not reliably.
Setup requires planning, time, and staff.
Last-minute requests may not be possible or may incur additional cost.
Do I need crew?
Not always.
A prepared setup can reduce or replace the need for assistants.
We can advise based on your shoot.
Delivery and logistics
Do you deliver?
Yes.
Options include:
• local courier (fast, higher cost)
• national freight (slower, variable reliability)
• direct delivery via van or assistant
We will advise the best option based on timing and budget.
Can you support large or complex productions?
Yes.
We can assist with:
• logistics
• crew
• sourcing
• technical support
Send through your plan.
New to this?
I’ve never hired gear or a studio before. What should I do?
You’re welcome here.
We recommend:
• visiting the studio beforehand
• discussing your shoot in advance
• testing equipment if needed
We will help you get set up properly.
Discounts
Do you offer discounts?
Yes, but they are structured.
Please see our Deals page for:
• student rates
• weekend development access
• industry discounts
Still need help?
Call, email, or come in.
+64 (0)9 378 1027
shoot@kingsize.co.nz